After youve entered the password, select enter and the phone will reset to factory default. Press the menu button, option 2, option 2, option 1. Polycom soundsation ip 5000 factory reset poly community. Polycom soundsation ip 5000 factory reset i am trying to provision a soundstation ip 5000 using a vodia provision server, however the config has been corrupted and will not download correctly. Unlocking the device can put the phone at risk if someone is access it and is not sure what they are doing. View online or download polycom soundstation ip 5000 user manual, owners manual, manual. Find the default login, username, password, and ip address for your polycom soundstation ip 3000 router. The soundstation ip 5000 is an affordable conference phone from polycom that is both reliable and powerful. Administrators guide for the polycom realpresence group series. Provisioning polycom sip phones jeff schertzs blog. The microphone on the polycom ip 5000 conference phone can pick up voices from a distance of 7 feet. Basic phone features holding and resuming calls forwarding calls. This guide is applicable for the following polycom soundstation models. Uad polycom ip 5000 user manual bicom systems wiki.
Active call not using polycom hd voice a call is in progress that doesnt use polycom hd voice. The polycom ip 5000 conference phone delivers remarkably clear conference calls for small conference rooms and executive offices. In your web browser enter ip address of your phone, if everything is ok, you should be displayed with username and password prompt. To locate the ip address of the polycom phone hit menu status network tcpip parameters, take note of the listed ip address. Sip extension number with phonepassword the phonepassword can be set by logging into the admin setup manage modify pencil button the sip extension you wish to register phone settings tab common. Its in the top 3 bestselling voip phones and has dozens of popular alternatives in the same price range, such as yealink t48s or yealink sipt28p. This will present you with the configuration web page for the ip330. In server address enter the provisioning url taken in step 1. Press the submit button and it will save the settings and reboot the unit.
With an audio range from 250 hz to 7khz, the polycom soundstation ip 5000 is able to. Find great deals on ebay for ip 5000 and polycom soundstation ip 5000. Quick start guide for polycom soundstation ip 5000 atlantic broadband 2016. Zoom connector for polycom zoom help center zoom support. Once you have the ip address of the soundstation, open a web browser and point it to the address configured. How to upgrade the firmware on a polycom ip 5000 soundstation. Application notes for polycom soundstation ip 6000 and. Enter the outbound proxy and server 1 values as follows.
The web configuration utility home screen is displayed. Polycom soundstation ip 6000 and 7000 are sipbased ip conference phones that integrate with avaya ip office as sip endpoints. I have absolutely no idea which credentials to use to login here. What to do if the default 456 password does not work.
Soundstation ip 5000 combined download should be used where phones may be running pre4. Application notes for polycom soundstation ip 5000 and. Summary of contents for polycom soundstation ip 5000 page 1 user guide for the polycom soundstation ip 5000 phone sip 3. It should be twelve characters, and look something like 0004f2abcdef. Conference phone introduction to your polycom conference phone this phone provides multiperson audio conferencing capabilities for medium to large conferencerooms.
Page 6 dns srv registering your device a line configuration from devices web interface to access web interface of your polycom phone first you must now its ip address on your network. It also explains how to program system settings for your conference phone. Application notes for polycom soundstation ip 6000 and 7000. Default user name is polycom default password is 456. Polycom soundstation ip5000 sip audio conference voip. Polycom soundpoint ip 601 default router login and password. The authentication user name and password are not configurable for this release. For soundpoint ip 301, 501, 550, 600, 601, and 650 press and hold the 4, 6, 8, on the dial pad at the same time for soundstation ip 4000, 500, and 6000. You will need to know then when you get a new router, or when you reset your router. Jul 27, 2010 polycom ip 5000 conference phone overview. How to hard reset polycom sip phones for use with onsite pbx. I have asked the pic that installed the polycom, he said, he did not set an. Unable to login soundstation ip 5000 through web i.
The error message you describe does not sound like any message that i have heard or seen before on any of our soundpoint soundstation ip. How to manually configure polycom phones via web interface. Application notes for polycom soundstation ip 5000 and avaya. Please check here ip 5000 admin password hello euwan, in order to raise a support ticket you need to work with your polycom reseller as they need to do this for you. The phones are provisioned with ringcentrals information into the device. Initial setup if your soundstation does not automatically register with a dhcp server, you will have to manually program it. The software is protected by united states laws and international treaty provision. Enter the ip address on your web browser pc and device should be on the same network the browser should load the configuration page for the ip 501 click on sip link enter user and password default values are user. What is the standard username and password for a polycom phone resolution. The polycom soundstation ip 5000 conference phone delivers if you want remarkably clear conference calls. Polycom soundstation ip 5000 phone user guide simplesignal. Find and write down the mac address serial number of the phone you want to reset. If your phone is still able to connect to the provisioning server via a dhcp option please reset the password via the device.
Set the polycom with an ip address phoneprogrammer. Ending calls during a call, press or the end call soft key. The soundstation ip 5000 features excellent hd sound quality, 7 ft microphone range, and many other useful features such as poe support power over ethernet. The polycom soundstation ip 5000 is hd voiceenabled, a technology that delivers high quality audio that ensures clear conversations. Rebooting and resetting your phone restores the device to its default state and erases all. On our boot server, but not provisioned through the admin portal. The communitys voip faq contains this post here oct 7, 2011 question. By default, the range covers all possible networks that your system might be using. Polycom soundstation ip 6000 and 7000 are sipbased ip conference phones that integrate with avaya ip office as sip. For detailed information on accessing, navigating, and using the utility, see the polycom web configuration utility user guide available from the soundstation ip 7000 support page. By requesting the phones to be unlocked by ringcentral, the warranty will be voided and it can possibly cause the phone to be unstable. In order to determine what your password is, you will have to assess how your polycom was configured.
Jul 11, 20 if the default polycom password of 456 does not work, or if someone has changed the admin password on the phone, please do the following. Basic phone features placing calls press, enter the phone number, and then press the send soft key. Page 1 user guide for the polycom soundstation ip 5000 phone sip 3. The administrative password that you use when configuring the phone from the web interface. As you stated you have only taken delivery of this unit i can only suggest you contact the seller and ask if they had made any. The polycom ip 5000 conference phone can capture both low and high frequencies of the human voice. Find out what your phones ip address is by pressing settings status platform phone settings, 2, 1, 1 on your phones keypad or touchpad interface. This guide will give you an overview of the menus and walk you through the simple setup menu so that you can use the web configuration utility to configure your polycom products and set up basic phone features.
So what you have to do is open a web browser and point it to the ip of the polycom. Whats the default username and password for polycom vvx. Solved polycom soundstation ip 7000 reset admin password. Ordinary conference calls are transformed into interactive conversations that sound as natural as face to face conversations. Admin or user you choose one on the web interface password. The three microphones cover a 360 degrees in the a room. The default admin username is polycom and the default admin password is 456.
If your polycom device is at factory defaults username should be polycom with capital p and password should be 456. Open the web interface of the polycom device and login as admin default password is 456. When i try to access polycom ip address and try to configure the settings, suddenly displayed popup that must enter username and password. To recover the phone, go to the resource for the phone in the admin portal and in the bottom left hand box, click on reset key in the factory reset box, then reboot. Place calls press, enter the phone number, and then press the.
The active call icons merge into one icon on the phone screen. Whats the default username and password for polycom vvx 600. The polycom soundstation ip 5000 delivers polycom hd voice technology, broad sip interoperability, and a modern design all at. The password on all of them had been changed from their default 456 and nobody knew what they were. When the phone begins to boot up you will see a polycom welcome screen and one of. Enjoy the same remarkably clear polycom soundstation conference phone experience in a smaller form thats optimized for executive offices and small conference rooms.
The soundstation ip 5000 conference phone boosts productivity and reduces listener fatigue by turning ordinary conference. User guide for the polycom soundstation ip 5000 phone this guide includes overview information that you may find helpful when youre just starting to learn about your polycom soundstation ip 5000 phone or when you have experience, but you need a quick refresher. Dear polycom, polycom device for video conference already installed in my office. Contact fluentstream support if this password does not work. Using the above keycode combination or using reset device settings on a phone already configured for onsip may result in an config decryption error or fail to provision. These application notes describe the configuration steps required for polycom soundstation ip 6000 and 7000 to interoperate with avaya ip office. Clear the fields of server user and server password. To ignore an incoming call, press the reject soft key. The preferred way to configure polycom phones is using provisioning. Therefore, we simply had to edit the string to add 2 digits. Dec 22, 2010 when it is registered with the allworx the polycom icon in the upper left of the polycom screen will be solid black. Polycom soundpoint ip 335 is an entry level phone designed for use in an office environment it comes with poe support and has two built in ethernet ports. User guide for the polycom soundstation ip 5000 phone phone status indicators phone status is indicated by three bicolor leds located above the phones microphones, and by a line and call icon located on the display screen next to the directory number.
Polycom web configuration utility user guide polycom, inc. I have tried to factory reset the ip 5000 so i can manually config the server settings instead, however i cannot get the unit to reset. By default, the polycom only allows a maximum of 10 digits before it sends the number. We had three soundpoint ip 550s, one soundpoint ip 331 and one soundstation ip 5000. Unable to login soundstation ip 5000 through web interface. I need to be able to do this because im physically not at site. How do i upgrade the firmware on a polycom ip 5000 soundstation from the web console. It is on the bottomleft of the poly display, and can also be found by navigating to settings system information system details on the endpoint. The polycom soundstation ip 5000 conference phone is a one line sip phone that boosts polycoms hd voice technology. You can find this information on your device under. By default the password is masked, but you can select the show password check box to see the password in plaintext. This article shows how to setup basic centralized provisioning of. How to factory reset polycom phone when default password does.
To restore phone to factory defaults with the admin password. Ideal for smaller conference spaces, the new entrylevel polycom vsx 5000 settop system brings marketleading video and audio quality within an affordable price. Configuring the polycom group 500 series starleaf knowledge. Configuring polycom soundstation ip 7000 allworx technical. The web server supports both basic and digest authentication. Depending on your polycom device and its firmware, web interface settings may vary. If the default polycom password of 456 does not work, or if someone has changed the admin password on the phone, please do the following. The default username is admin and the default password is the serial number of the hdx. Manually setup a polycom soundstation 5000, 6000, 7000 for 3cx. Find the default login, username, password, and ip address for your polycom soundpoint ip 601 router.
Polycom soundstation ip 5000 is a very popular and one of the most expensive options. If you have an existing polycom realpresence either group series, debut. When accessing your polycom phone, you may be prompted to enter a password. Nov 27, 2019 to locate the ip address of the polycom phone hit menu status network tcp ip parameters, take note of the listed ip address. Redialing numbers to call the last number you dialed, press. Configuring the polycom hdx series starleaf knowledge center. Unable to login soundstation ip 5000 through web interface always i try to login on our soundstation, i get the username password request. How to factory reset polycom phone when default password. For serviceability testing, the soundstation ip 5000 operated properly after recovering from failures such as cable disconnects, and resets of the soundstation ip 5000 and the session manager server.
When a phone is purchased from ringcentral the phones are locked by default. The polycom web configuration utility user guide enables you to successfully navigate and use the polycom web configuration utility. Polycom soundstation ip 3000 default router login and password. Introducing the polycom vsx 5000, a compact and economical solution for small to mediumsized conference rooms. It seems the password of 456 applies to all of the polycom vvx phones, the 300, 400, 500, 600, or any other model. Polycom soundpoint ip 550 settings purecloud resource center. It features hd voice technology, broad sip interoperability and has a modern sleek design that is ideal for medium sized rooms and is still at an affordable price. Ip address enter the ip address displayed on the tv screen when the polycom system is. Polycom web interface password issue poly community. Oct 30, 2018 i ran into a similar problem with some polycom sets but it was much more gruesome because all of the authoritative details on the web didnt work. Split download file is recommended, but requires that all phones are running bootrom 4. Sip extension number with phone password the phone password can be set by logging into the admin setup manage modify pencil button the sip extension you wish to register phone settings tab common. Polycom soundstation ip5000 sip audio conference voip phone. Polycom soundstation ip6000 and ip7000 for use with 3cx phone system.
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